Refunds & withdrawal

REFUNDS & WITHDRAWAL ASKY Last updated: 15 October 2026 1. DIGITAL PURCHASES ASKY sells digital beat licenses and downloadable files. Please listen to the preview and review the selected license, included formats and usage limits before purchasing. Once digital supply has begun and your statutory withdrawal right has validly ended, we do not offer voluntary refunds, returns or exchanges for a change of mind. This includes deciding not to use the beat, changing your musical direction or selecting the wrong license yourself, provided the product was accurately described and supplied as agreed. This policy does not limit mandatory legal rights. 2. IMMEDIATE DELIVERY AND WITHDRAWAL Consumers normally have a statutory withdrawal period of 14 days from conclusion of the contract, subject to applicable exceptions and extensions. For immediate digital delivery, we will ask you to expressly consent to supply beginning during that period and acknowledge that you lose your withdrawal right when supply begins. We will confirm your consent and acknowledgement in a form you can retain, such as email. The withdrawal right ends only when the applicable legal requirements have been satisfied. Accepting this policy alone does not waive your withdrawal right. Listening to a free preview does not waive it either. Where you retain a withdrawal right, you may exercise it before the applicable deadline without giving a reason. Send a clear statement to askyprod@gmail.com identifying yourself and the order. You may use the optional withdrawal form in our Terms of Sale, but it is not compulsory. For a valid withdrawal, we will reimburse the relevant payments within 14 days of receiving your notice, using the original payment method unless otherwise agreed, without reimbursement fees. 3. MISSING, INCORRECT OR FAULTY FILES Contact askyprod@gmail.com if: • Your purchased files have not been delivered. • A supplied file is corrupted, incomplete or incorrect. • Files or rights promised in the purchased license are missing. • The digital content otherwise fails to meet the contract or applicable legal requirements. We will investigate and provide the remedy required by law. Depending on the circumstances, this may include supplying or correcting the content, a price reduction, or termination and reimbursement. The absence of a change-of-mind refund does not remove these rights. 4. EXPIRED DOWNLOAD LINKS Download links may expire for security reasons. An expired link does not cancel or shorten your license. Contact us with your order details to request renewed access where you remain entitled to the files. You do not need to purchase the same license again simply because its download link expired. 5. PAYMENT ERRORS If you believe a payment was duplicated, incorrectly charged or unauthorised, contact us promptly with the relevant transaction details. Confirmed payment errors will be corrected. Do not send full card numbers, security codes or passwords. Nothing in this policy restricts your legal rights to contact your payment provider or dispute a transaction. 6. CONTACT AND COMPLAINTS Email: askyprod@gmail.com Include your order number, purchasing email address, beat title and a description of the issue. We aim to respond within five business days. Any refund or termination affects your license only as provided by the applicable agreement and law. A price reduction does not automatically cancel the entire license. This policy forms part of our Terms of Sale. Mandatory consumer rights take precedence over any conflicting provision.